Implementation period: June 2015 – March 2016

The goal of the study was to provide an accurate baseline evidence which would assist relevant stakeholders in the reform process of the Ministry of Internal Affairs to make important strategic decisions concerning the transformation of police into a modern public service by assessing the effectiveness of implemented policies, the impact of police reforms, the efficiency of policing services, and the respect and protection of human rights.

The research included the following specific areas:

• General public perception regarding police;
• Overall satisfaction with police services;
• Crime situation, general rates of crime and victimisation;
• Crime reporting;
• Public – police contacts;
• Public perception regarding the appropriateness of police behaviour during those contacts;
• Estimates of police ethics, integrity, and professionalism;
• Public perception regarding different police services and departments (criminal police, patrolling police, border police, district police, carabineers, firemen-rescuers);
• Perceived and preferred role definitions for police;
• Willingness and importance of cooperation between police and the public;
• Methods for improving public – police cooperation.